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FAQ

Fresh truffles are shipped at a flat rate of $9.95 Australia-wide using Express Post during the truffle season. Because truffles are fresh they should be refrigerated immediately. Please ensure someone is there to receive your parcel.

Truffle gourmet products are shipped at a flat rate of $9.95 Australia-wide. Products will be delivered between 5 and 7 working days Australia-wide.

Because our gourmet truffle products are commercially packed in a HACCP certified factory with best before dates and under Australian standards, it is highly likely that your country will allow them to be delivered to you. Having said that, we are of course unable to offer any guarantees in that regard.

We ship fresh truffle up from the farm a couple of times a week during truffle season. We ship gourmet products on the same or next business day.

Our truffles are freshly harvested and shipped world wide usually within 24 hours of harvest.

While we endeavour to ship within 24 hours of harvest, in some cases we may not yet have harvested enough truffle to fill your order. In that case you will receive your shipment within 10 days of your order.

In Australia you will usually receive your truffles within 48 hours of us shipping them. Internationally we are achieving between 48 and 72 hours in most cases.​

Truffle gourmet products will arrive between 5 and 7 working days after shipping.​

Truffle is best eaten fresh, the shelf life under ideal conditions is up to two weeks.It is important to keep your new arrival dry. ​

Please refrigerate your truffle immediately to keep it as fresh as possible.​

A good idea is to refrigerate the truffle in a sealed container filled with rice.

As an added bonus, the rice will not only keep the truffle dry but will absorb the flavour of the truffle and make an ideal risotto.

While truffle is ideally eaten fresh, unused truffle can be frozen for later use. The trick is to then grate it onto your hot food in its frozen state to prevent a soggy truffle when defrosting.

Due to the nature of farming and the fact that truffles are fresh and shipped immediately, there may be instances where we are simply unable to supply. In those cases you will be advised within 48 hours of your order and issued an immediate refund.

For fresh truffle we will use Australia Post express post for retail orders and to closest major airport for wholesale orders, please ensure that there is always someone to receive your fresh truffles at your delivery address of choice.

Gourmet products are delivered by courier door to door.

Yes we do. Because it is critical that truffles arrive fresh - we only use airport to airport couriers and will endeavour to get your truffles to you within 72 hours of shipping. While we do achieve this in most cases we cannot guarantee delivery times due to different countries having varying customs processes that are outside our control.

In order to ensure your truffles are fresh on arrival, we need to be able to manage as many environmental factors as possible. Using airport to airport for international, means we can ensure that temperature and other factors are controlled.

We cannot unfortunately do that once the items leave the environment of the airport for their last leg of the journey.

We will ship to your nearest major international airport and you will need to arrange pick-up from their nearest major airport. This is usually very easily arranged locally once you are contacted or use your waybill to contact the shipper on arrival in your country.​

Truffle season is only 3 months per year, usually from July to September.

We cater for the industry - Please click here for more information

For Fresh Truffles, we charge a flat rate of $9.95 shipping Australia wide for retail orders up to 500g. For international 417 USD to ship internationally to the closest major airport. Truffle Gourmet Products are shipped at a flat rate of $9.95 Australia wide.

Unfortunately we are unable to ship fresh truffles to these two countries.

All our products are priced in Australian Dollars.

For Stonebarn truffle products, please contact info@stonebarn.com.au to arrange a replacement or refund. You must pre-pay all returns postage, assume any risk of loss, theft or damaged goods during transit.

We offer a 30 day money back guarantee including change of mind for truffle products. Refunds must be returned within 30 working days from the invoice date, in original condition and packaging with all accessories and contents. In instances where products are found to be defective, Stonebarn will supply replacement product free of charge including return postage and handling. Stonebarn will not replace or refund products that have passed their use by date or been stored incorrectly.

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