For Stonebarn truffle products, please contact firstname.lastname@example.org to arrange a replacement or refund. You must pre-pay all returns postage, assume any risk of loss, theft or damaged goods during transit.
We offer a 30 day money back guarantee including change of mind for truffle products. Refunds must be returned within 30 working days from the invoice date, in original condition and packaging with all accessories and contents. In instances where products are found to be defective, Stonebarn will supply a replacement product free of charge including return postage and handling. Stonebarn will not replace or refund products that have passed their use by date or been stored incorrectly.
Stonebarn is committed to providing you with the best possible customer service experience. Stonebarn is bound by the Privacy Act 1988 (Crh), which sets out a number of principles concerning the privacy of individuals.
Collection of your personal information
There are many aspects of the site which can be viewed without providing personal information, however, for access to future Stonebarn customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.
Sharing of your personal information
We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Stonebarn takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
Use of your personal information
For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Stonebarn reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.
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